At Atomxel (operated by Atomxel LLP), we strive to build high-quality AI models, modular software applications, and workflows. This Refund & Cancellation Policy governs subscription cancellations and refund requests for services purchased on our website (including Atomxel Digital).

1. Subscription Cancellations (Atomxel Digital)

Subscriptions to our software products (such as the Atomxel Digital WhatsApp AI Interface or Cloud Control Panel) are billed on a recurring billing cycle (monthly or annually).

• You can cancel your active subscription at any time by logging into your account or contacting our support team at info@atomxel.com.
• Upon cancellation, your subscription access will remain active until the end of your current paid billing period, and no further recurring charges will be made.
• We do not offer pro-rated refunds for partial months or unused days remaining in an active subscription billing cycle.

2. Refund Eligibility & Claims

Refunds are considered on a case-by-case basis under the following circumstances:

• Technical Issues: If you experience persistent technical failures with our SaaS platform that prevent you from using the services, and our engineering team is unable to resolve the issue within 7 business days of notification.
• Duplicate Charges: In the event of duplicate billing or transaction errors caused during the payment checkout process.

To request a refund, please email info@atomxel.com with your transaction details, registered email address, and the reason for your request. All refund requests must be submitted within 7 days of the transaction date.

3. Refund Processing & Timelines

Once your refund request is verified and approved by our billing team:

• The refund will be initiated immediately through our payment processor, Razorpay.
• Refunded amounts will be credited back to your original source of payment (Credit Card, Debit Card, UPI, or Net Banking account).
• According to standard banking and payment gateway protocols, the refund amount may take 5 to 7 business days to reflect in your bank account.

4. Custom Software Development Services

Cancellations, milestones, and refunds for custom software engineering projects, data pipelines, or dedicated multi-agent development scopes are governed by the specific service level agreements (SLAs) and master services agreements (MSAs) executed between your organization and Atomxel LLP.

5. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.

6. Billing Support

If you have any questions, concerns, or disputes regarding billing, cancellations, or refunds, please reach out to us:

Atomxel LLP
Email: info@atomxel.com
Phone: +(91) 8287-339710